Privacy Policy

HeyJoe Services Platform Privacy Policy

This Privacy Policy explains how HeyJoe services collects, uses and discloses personal information

HeyJoe Services Services INC , take privacy and data security seriously. We are committed to transparency in the collection, use and disclosure of your personal information. This Privacy Policy describes how we use personal information, and the circumstances under which we may share this information with a third party. This Privacy Policy applies to the privacy practices of HeyJoe Services on our website located at: www.heyjoe.ca, or the various associated websites, platforms or applications (collectively and each individually, the "HeyJoe Services Platform") but does not include personal information relating to employees in such a capacity.

Some Towing companies may use the HeyJoe Services Platform to provide services for orders placed on the application.

By visiting and/or using the HeyJoe Services Platform, you consent to the collection, use, storage, disclosure and transfer of your personal information as set out in this policy. In some cases, we may ask you to provide explicit consent if we intend to collect, use or disclose your personal information otherwise than as indicated in this Privacy Policy, however sometimes your consent may be implied through your conduct with us.

If you do not agree with any part of this Privacy Policy you should not conduct any transactions on the Hey Joe Platform, navigate away from the HeyJoe Services Platform immediately, and uninstall our application.


Collection and Use of Personal Information

This section explains the purposes for which HeyJoe Services collects personal information

● Account Creation:

We collect your name, phone number, email address, a hashed password of your selection, the date and time of account creation and the IP address and device identifier of the device used for account creation. We use this information to administer your account, to enable your access to the HeyJoe Services Platform, verify your identity as an authorized user concerning any accounts, and to implement, carry out and maintain security measures aimed at protecting our customers from identity theft, fraud and unauthorized access to an account. You may choose to register for an account via a third- party social media network, including Facebook and Google ("Social Media"). If you do so, you authorize us to access certain Social Media account information consistent with your Social Media privacy settings, including your name. We use this information to administer your account, and to enable your access to the HeyJoe Services Platform.

● Social Media:

We may offer you the opportunity to otherwise engage with HeyJoe Services or its content on or through Social Media. When you engage with us through Social Media websites, plug-ins and applications, you may allow us to have access to and disclose certain information associated with your Social Media account (e.g., name, username, email address, profile picture) to deliver content or as part of the operation of the website, plug-in or application.

● Placing an Order:

We collect information relating to any service requested on the Platform, including the IP address of the device used to place the order to help protect against theft, fraud and unauthorized access to an account, and certain payment information using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems.

If your service request has been requested, we collect the physical address where you requested the service to be completed.

● Order History:

We may collect your Service request history including the date, time, cost, order type, physical address and Service request instructions, method of purchase, and service order details. We use this information to ensure that your Service request has been completed and to improve our service offerings.

● Marketing and Other Communications:

This section explains when we may contact you for marketing purposes or to inform you about important changes or other developments to the HeyJoe Services Platform, products, services or your account

We may use your personal information to contact you for your views regarding HeyJoe Services and to notify you occasionally about important changes or developments to the HeyJoe Services Platform, products, services or your account. You cannot opt out of receiving notifications of important changes or developments (e.g. to this Privacy Policy or the Terms of Service/Use) unless you discontinue use of the HeyJoe Platform.

You agree that we may use your personal information to let you know about our other events, products and services that may be of interest to you including services that may be the subject of direct marketing. We may contact you to do so by telephone, SMS/MMS and email and if you use our mobile application, via push notification. It is always your choice whether to receive or to continue receiving such marketing materials and updates from HeyJoe Services. We will not send you any direct marketing communications unless you have separately consented to receive such communications or such consent has been deemed to have been given under applicable law. If you no longer wish to receive direct marketing communications, you can opt-out using the unsubscribe mechanism in the marketing communication itself (e.g. by clicking the unsubscribe link at the bottom of an email or by replying with the word "STOP" to an SMS/MMS or by following other provided instructions). To manage push notifications, go to the settings page of your phone or tablet and change the push notification permission for the HeyJoe Services app. If you switch off in-app push notifications, you will no longer receive updates on your orders via push.

● Towing driver Reviews:

We may offer you the opportunity to submit a review of couriers and/or restaurants on the HeyJoe Services Platform. When your review is published, the results may be made available to the towing drives. You also consent to us using such reviews in any marketing or advertising materials.

● Employment Opportunities:

In connection with a job application or related inquiry, you may provide us with personal information including a resume, cover letter, or similar employment-related materials. This information will be used for the purposes of processing and responding to your application for current and future career opportunities, and to manage any ongoing working relationship.

● Become a Towing Drive:

You may apply to become an independently contracted Towing driver by providing us with personal information such as your name, contact information, identification documents, proof of work eligibility, banking information as well as other contractor-related materials that we require from you. We use this information for the purpose of processing and responding to your application, and to manage any ongoing contractor relationship.

● Contests and Promotions:

When you enter a contest or participate in a promotion, HeyJoe Services may collect your name, address, phone number, email address, and other information you provide. This information is used to administer your participation in the contest, sweepstakes or promotion.

● Contact Us:

When you contact us with a comment or question, we collect the information you provide such as your name and email address, along with additional information that we may need to help us promptly respond to your inquiry. We retain this information to assist you in the future and to improve our customer service and service offerings. We also use personal information to establish and manage our relationship with you and provide quality service. We may record voice calls for training and quality purposes.

Information We Collect Automatically

This section explains the information we collect automatically when you visit the Skip Platform

We and our third-party service providers, including Google Analytics, collect, process, store and analyze information when you visit the Skip Platform, including IP address, your location when the HeyJoe Services mobile application is used, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, pages viewed and other related information. We also use "cookies" or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the HeyJoe Services Platform. We use this information to help us understand how visitors engage with the HeyJoe Services Platform and to improve our visitors’ experience.

Custom Audience

We may also use services provided by third-party platforms (such as Social Media and other websites) to serve targeted advertisements on such platforms to you or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt out of the use of your information for such purposes, please contact us at privacy@heyjoe.ca. Please be aware that, even if you opt out of Custom Audience Ads, you may continue to receive ads from us, but they will not be served using Custom Audience Ads.

We may use Social Media, or other third parties, to serve Custom Audience Ads on their platforms. You may be able to set your preferences for advertisements through your account settings on the platforms.

Safeguarding and Retention of Personal Information

This section explains the safeguards HeyJoe Services has put in place to protect your personal information and the length of time HeyJoe Services may retain your personal information

We have implemented administrative, technical measures to protect your personal information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We restrict access to your personal information to HeyJoe Services personnel and authorized service providers who require access to fulfill their job requirements.

Access to Personal Information and Withdrawal of Consent

This section explains how you may gain access to your personal information held by HeyJoe Services Services and how you may withdraw consent to the collection and use of personal information

You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records and may restrict access to personal information as required or permitted by applicable law or legal process.

You may withdraw or modify your consent to any ongoing and future collection and use of personal information at any time, subject to legal and contractual restrictions, provided that reasonable notice is given to us. If you withdraw your consent to receive information regarding certain products, publications, services or events being offered by HeyJoe Services, you will no longer receive those types of communications.

Updates to the Privacy Policy

This Privacy Policy is current as of the “Last Updated” date which appears at the bottom of the page. Your continued use of the HeyJoe Services Platform after any change of our Privacy Policy will constitute your acceptance of the revised terms of this Privacy Policy. We may update this Privacy Policy from time to time as required to reflect changes to our privacy practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

HeyJoe Services welcomes your comments, concerns and questions regarding this Privacy Policy and the use of your personal information. If you would like access to your information, if you have any comments, queries or requests relating to our use of your personal information, if you would like a copy of our Privacy Policy emailed to you or if you find any errors in our information about you, please contact us at:

HeyJoe Services Inc.

Edmonton, Alberta

Canada

or by email at privacy@heyjoe.ca

Update: Nov 28, 2021